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Understanding the Unique Benefits of a “True Cloud” Hotel Property Management System

Posted February 27th, 2018

When it comes to hotel operations, no times are more interesting than these, to borrow that oft-quoted Chinese curse (or blessing, depending on your perspective): “May you live in interesting times.” Competition in many lodging markets is more intense than ever. Guest expectations, particularly with respect to anytime, anywhere mobile engagement and information access, are through the roof. Hoteliers face a variety of other challenges, too, from rising labor costs and onerous OTA commissions to competitive threats from disruptive business innovation, home-sharing models being an obvious example. In short, the world is changing fast and hoteliers cannot afford to sit back and relax.

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New Starfleet Research Connects the Dots on the Strategies and Technologies Utilized by Top-Performing Hotels

Posted February 2nd, 2018

As the technological hub of a hotel, the PMS contains an abundance of valuable data about guests and their booking behavior. In this joint eBook, Starfleet Research, Sabre Hospitality Solutions and IDeaS Revenue Solutions take a look at those key strategies utilized by top performing hotels to harness this insightful data to maximize revenue performance.
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Almost 25% of Restaurants Plan to Their Upgrade Core Technologies This Year

Posted January 12th, 2018

According to our latest industry research, nearly one-quarter (24%) of restaurant owners and operators who have not upgraded their core restaurant management and POS system within the past 3 years plan to do so in the next 12 months. The research is based on a survey of 179 restaurant executives. This new research speaks to the fact that restaurant owners and operators today are looking to create greater efficiencies for their back-of-house operations. They also need to find new, creative ways to bolster guest satisfaction.
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Starfleet Research Unveils a Fresh Look for Core Content Assets

Posted January 4th, 2018

We’re pleased to start the New Year with a fresh look for our core content assets, including our ever-popular Smart Decisions Guides. Feedback on the new design treatment for our Smart Decision Guides, in particular, has been overwhelmingly positive. It will be utilized starting next month with the release of The 2018 Smart Decision Guide to Hospitality Revenue Management. We’ve also raised the bar on our co-branded eBooks, including several new hospitality-related titles publishing this month, with cutting-edge graphic design work that makes our high-value content all the more compelling and engaging.

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Starfleet Research Celebrates the Season with Complimentary HotelClocks.com Gift Cards

Posted December 18th, 2017

This year, Starfleet Research released more than a dozen Smart Decision Guides and co-branded eBooks focused on hotel technologies. We’re also in the midst of launching Hotel Technology News. Because no hotel technology is older than clocks, we’re celebrating the holiday season this year by giving away $20 HotelClocks.com gift cards, good toward the purchase of any of the hundreds of exquisite clocks in the HotelClocks.com catalog. Clocks range in price from $40 to more than $10,000. A total of five hundred (500) gift cards are being made available on a first-come-first-serve basis. As an added bonus, everyone who redeems a gift card before December 31 will be automatically entered into a sweepstakes drawing for an Astrolabium (list price: $3,297), a museum-quality astronomical table clock.

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Take the Survey: Hospitality Revenue Management

Posted December 2nd, 2017

The 2018 Smart Decision Guide to Hospitality Revenue Management, revised, expanded and updated from this year’s edition, and again underwritten by the leading revenue management solution providers (Duetto, IDeaS, Infor, Rainmaker and RateGain), publishes at the end of next month. The new research and analysis will focus on how top-performing hotels and resorts are utilizing revenue management strategies and next-generation technology solutions to drive continuous improvement in occupancy, ADR and RevPAR. The tools that enable revenue management have evolved rapidly in recent years. Today, a state-of-the-art solution is capable of generating tens of thousands of optimal pricing and overbooking recommendations each day based on real-time analysis of all relevant data. The best of these solutions make it possible to fully automate the decision-making process, adding revenue and profits from not only guest rooms but from all parts of the hotel property to the balance sheet.  Click here to take the survey that serves as the basis for the new research.

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Spotlight on Restaurant Operators: Challenges and Opportunities

Posted November 14th, 2017

The latest industry research paints a lackluster picture of restaurant sales growth and revenue performance. According to the National Restaurant Association, restaurant sales in the United States are expected to have increased (after adjusting for inflation) by only 1.7 percent this year. This is well below historical standards. Many restaurant operators are grappling with rising overhead costs — due, in part, to higher real estate prices and increased labor costs stemming from recent wage legislation. At the same time, the average number of visits people are making to restaurants, particularly casual dining and fast food establishments, has fallen by more than 10 percent.

All of which suggests that the industry will remain ever-so competitive. It’s no wonder, then, that so many operators are turning their attention to new business initiatives, many of them technology-enabled, aimed at improving financial performance.

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Spotlight on Hoteliers: Challenges and Opportunities

Posted October 17th, 2017

These are heady times for hoteliers, many of whom have plenty of reason to celebrate. The latest industry reports paint a rosy picture of overall hotel performance as properties in many parts of the world achieve record-breaking occupancy and revenues. In the United States, for instance, hotel revenues reached almost $200 billion in 2016. That is an increase of nearly $10 billion over 2015, according to estimates, with net profits in the range of $76 billion, an average 2 percent increase in RevPAR.

Not to put a damper on the celebration, but hoteliers should recognize that the current growth wave may not continue for long. In fact, the party may already be fizzling. Net profits for U.S. hotels rose only 4 percent last year, the lowest rate since 2009. Negative RevPAR growth is not beyond the realm of possibility. Hoteliers should be prepared for this eventuality.

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Take the Survey: Best Practices in Application Performance Management

Posted September 29th, 2017

The 2018 Benchmark Report on Application Performance Management, revised, expanded and updated from this year’s edition, publishes in January. The new research and analysis will focus on how top-performing companies are using next-generation application performance management to speed the development of new applications, optimize the performance of existing applications, and improve customer satisfaction and employee productivity. Click here to take the survey that serves as the basis for the new research.

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New Starfleet Media eZines to Showcase Starfleet Research Publications

Posted August 31st, 2017

Starfleet Media has announced the “soft launch” of industry-specific resources in two of our primary IT market research coverage areas: namely, hotels and restaurants. Aptly titled Hotel Technology News and Restaurant Technology News, these new resources will serve as premier sources of information and insights related to technology innovation at the world’s leading hotels and restaurants, respectively, and will highlight Starfleet Research’s related research findings.

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