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Starfleet Research Kicks Off New Hospitality Technology Webinar Series

Posted June 16th, 2017

Starfleet Research will share some of its recent research findings and analyst insights on hospitality technology-related topics in several upcoming webinars. The series begins July 27 with a webinar, sponsored by Agilysys, a leading provider of hospitality software and solutions for hotels, resorts and restaurants, entitled “Hotel Guest Experience Management: Everything You Need to Know.”

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Healthcare Revenue Cycle the Focus of New Starfleet Research

Posted May 27th, 2017

Healthcare poses a confusing and challenging revenue cycle that dramatically differs from any other industry. From the minute the patient contacts a healthcare organization until after the payment is received, healthcare organizations must meet a dizzying array of requirements to properly qualify the patient’s insurance coverage, meet the service and documentation requirements, and build a claim that properly and accurately qualifies the service, patient situation, complicating factors, and condition.

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Restaurant Operators Order Up Next-Generation Technologies

Posted May 6th, 2017

Restaurant operations tend to have a lot of moving parts. To compete effectively in today’s competitive market environment, all of the parts need to work together like a well-oiled machine – that is, a data-driven, next-generation machine. To be sure, all aspects of operations are becoming increasingly technology-enabled. Practically every top-performing restaurant, whether a full service restaurant or a quick service or fast casual restaurant, now incorporates specialized software applications to improve day-to-day operations and drive continuous performance improvement. These applications help with everything from budgeting, forecasting, financial consolidation and performance reporting and analysis to integrated, end-to-end solutions for point of sale (POS), menu and inventory management, invoice handling and workforce optimization.

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Self-Service BI Means Getting the Information and Insights You Need Faster

Posted April 25th, 2017

The benefits of self-service business intelligence (BI) are obvious. For starters, one need only consider the time savings that self-service BI can deliver. According to preliminary research conducted for The 2017 Benchmark Benchmark Report on Self-Service Business Intelligence, which publishes in June, 93% of companies  cite time reduction (e.g., the time needed to access information, the time needed to analyze data, the time needed to make decisions, etc.) as a top reason to deploy self-service BI. A common refrain from business users who previously relied on traditional BI tools and processes is that the response from IT to their requests was suboptimal, at best. They complain of  having had to pester IT multiple times to get a new report. Almost half (49%) of them said that they needed to go outside the standard reporting and analysis process at least once a month to get the information they needed.

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Spotlight on Service Optimization

Posted April 14th, 2017

Slow response to service requests is a leading cause of guest dissatisfaction at hotels and resorts, according to our latest research in the hospitality sector. Therefore, when it comes to guest experience management, it is essential that hotels implement a next-generation service optimization, or guest request management, solution for indexing, dispatching and tracking guest requests and ensuring that incidents are addressed efficiently and effectively across all departments.

Only with the right technology infrastructure can hotels achieve a high level of performance with respect to guest experience management. Solution providers like ALICE and Amadeus (HotSOS), which helped underwrite the new research, offer highly innovative and effective solutions in this area. Yet technology by itself will invariably fail to deliver optimal outcomes.

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Take the Survey: Best Practices in Self-Service Business Intelligence

Posted March 9th, 2017

Today companies of all sizes are utilizing self-service BI solutions that harness the power of next-generation data management and advance user interfaces to achieve greater ease of use and faster and better access to information and insights. Even for large corporations, self-service BI solutions can supplement their core business intelligence initiatives, providing a friendlier front end that builds on existing business intelligence investments.

The 2017 Benchmark Report on Self-Service Business Intelligence, revised, expanded and updated from last year’s popular edition, publishes in June. Click here to take the survey that serves as the basis for the new research. Continue reading

New Research Reveals How Top Performing IT Organizations Mitigate Risk

Posted February 18th, 2017

When it comes to application technology and infrastructure, the world is a very different place than it was a decade ago. So, too, are user expectations. With applications having migrated en masse to web-based interfaces and cloud-based hosting, and with anytime, anywhere data access now the norm, people have come to expect trouble-free engagement and immediate responsiveness (typically, in the range of 250 to 500 milliseconds) as they interact and transact with applications on their desktops and mobile devices.

These user expectations are not limited to consumer applications. They apply to work-related applications, as well. Whether the application is the product of a third-party solution provider or the company’s own internal software development group, users today have scarce little patience for slow-running applications or even temporary glitches in functionality. They have no tolerance at all for application downtime.

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New Research Looks at Next-Generation Sales and Catering Solutions

Posted February 3rd, 2017

Industry pundits have long predicted the imminent decline of group sales for business events at hotels, resorts and conference centers. They believed that technology innovation would have a transformative effect on regional and global meetings. They reasoned that next-generation video conferencing, in particular, would dramatically reduce the need, and the desire, for companies to host and facilitate in-person industry conferences, corporate gatherings and other events.
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New Research Titles in the Hospitality Sector

Posted January 6th, 2017

We’re pleased to announce the expansion of our series of Smart Decision Guides for decision makers in the hospitality sector with the upcoming release of a new title, on best practices in hotel guest experience management. Our existing library of Smart Decision Guides for the hospitality sector focuses on such topics as hotel property management systems, hospitality revenue management and restaurant management and POS systems. These popular titles are revised and updated on an annual basis. The 2017 Smart Decision Guide to Hotel Guest Experience Management will publish next month, with underwriting support from the following industry leaders: Agilysys, ALICE, Amadeus, Infor and Sabre Hospitality.

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Restaurant Management and POS Systems for Hotels and Resorts

Posted December 17th, 2016

With restaurant POS systems accounting for the largest portion of the budget for restaurant IT investments, the providers of these solutions are vying for the attention of prospective buyers, including hotel and resort operators. As it happens, some of the leading POS solution providers are also leading providers of hotel property management systems (PMS). These solution providers have a distinct advantage over restaurant-only vendors in that they are able to serve hotels with fully integrated technology capabilities.

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