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July 6, 2017
Why Hotel Distribution is No Longer a Job, But a Button

Source: Hospitality net

“Today’s hoteliers must wear many hats – they need to understand room distribution, online marketing and revenue management just as well as they know hotel operations – so being able to run their property efficiently is both a tremendous benefit and a growing need. A recent survey by Starfleet Research is further proof of this. Ninety-six percent of those who responded to the survey said the integration of their property management system with different technologies, to create a ‘command and control center’ with a 360-degree view of operations, was either ‘important’ or ‘very important’ to them.”

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July 5, 2017
Why a Hotel SMS Should Promote An Organic Experience

Source: Swift SMS Gateway

“Though this could seem obvious to anyone who’s ever taken a trip, it’s a worthy goal for a hotel or other hospitality business that’s grown too complacent. It’s also not too removed from some of Starfleet Research’s suggestions for guest experience management. These include suggestions like measuring guest experiences throughout and personalizing service.”

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May 28, 2017
Questions Hoteliers Should Ask Before Making a Technology Purchase Decision

Source: eHotelier

“Like a stage production, a hotel stay should present guests with highly engineered experiences. These experiences should engage the senses and create strong, visceral impressions — preferably, ones that are unique to the property (or at least not readily available elsewhere). These experiences should be repeatable and consistent, and should provide a high level of excellence from start to finish.”

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May 16, 2017
5 Recommendations for Optimizing the Guest Experience

Source: Hotel News Resource

“Implementing the right technology platform capabilities, including a next-generation Property Management System and service optimization solution, are prerequisites for achieving a high level of performance with Guest Experience Management (GEM). Yet technology by itself will invariably fail to deliver optimal outcomes.”

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May 8, 2017
Guest Experience Management – Strategic “How to” Guide Helps Hoteliers Achieve Success

Source: Hotel-Online

“Starfleet Research, the leading provider of best practices research and recommendations for the hospitality industry, has released The 2017 Smart Decision Guide to Hotel Guest Experience Management. This 45-page Smart Decision Guide offers research findings, analyst insights and unbiased recommendations for enhancing the quality of the guest experience. It serves as a definitive resource for senior executives, general managers, IT directors and other decision makers charged with upgrading their Guest Experience Management (GEM) capabilities.”

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April 27, 2017
Why Hotels Need to Turbocharge their Service Optimization Capabilities

Source: eHotelier

“Leading hotels have always sought to handle the deluge of guest requests in a satisfactory and time-sensitive manner. The challenge today lies in the fact that guests expect ever-faster responses and ever-better service quality. They also expect a vast array of options for communicating their requests.Hoteliers, in turn, need to meet these expectations. And because the frontier on guest experience management continues to advance, they also need to ensure that they are driving optimal performance improvement on an ongoing basis.”

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April 20, 2017
New Research on Hospitality Technology

Source: HSMAI

The 2017 Smart Decision Guide to Hotel Guest Experience Management features the latest research findings, insights and recommendations for enhancing the quality of the guest experience and driving continuous performance improvement. The research is based on data collected from 183 qualified survey respondents. The content was independently produced, providing for unbiased, fact-based information. ”

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April 18, 2017
Enabling Technologies for Hotel Guest Experience Management

Source: eHotelier

“According to The 2017 Smart Decision Guide to Hotel Guest Experience Management, technology expenditures this year are largely focused on initiatives geared towards enhancing the guest experience. According to the research, overall hotel IT budgets, which were approximately 4 per cent of revenue last year for small and medium-sized properties and 6 per cent for large properties, are growing, with almost two-thirds (62 per cent) of hoteliers indicating that their IT budgets have increased by at least 25 per cent this year.”

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April 18, 2017
New Definitive Resource Helps Hoteliers Maximize Success

Source: Hospitality.net

“Increasingly, the world’s leading hoteliers are turning their attention to technology innovation in areas that can improve the guest experience. The fact that a growing number of hoteliers are striving to become guest-centric across all departments, functions and facets of their operations is not surprising. After all, improving the guest experience in ways that drive increased satisfaction, loyalty and advocacy can yield large financial benefits. According to estimates, a one-star increase in a hotel’s rating can translate into a 10 percent increase in bookings and revenue.”

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April 17, 2017
Starfleet Research Releases 2017 Smart Decision Guide to Hotel Guest Experience Management

Source: Hospitality Technology

“Improving the guest experience has generally meant offering better guest rooms, facilities and resources – and, also, providing better, friendlier and more personalized service. With the advent of next-generation technology solutions, GEM has reached new levels of efficiency and effectiveness, with personalization a primary focus area for improvement.The solutions that provide the technology foundation for enabling GEM include next-generation property management systems (PMS), service optimization / guest response management solutions, and department-specific modules or standalone solutions for concierge, spa, golf, housekeeping, etc..”

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April 13, 2017
Hotel Guest Experience Management: New Research Offers Roadmap for Success

Source: PRWeb

“Increasingly, the world’s leading hoteliers are turning their attention to technology innovation in areas that can improve the guest experience. The fact that a growing number of hoteliers are striving to become guest-centric across all departments, functions and facets of their operations is not surprising. After all, improving the guest experience in ways that drive increased satisfaction, loyalty and advocacy can yield large financial benefits….The 2017 Smart Decision Guide to Hotel Guest Experience Management features the latest research findings, insights and recommendations for enhancing the quality of the guest experience and driving continuous performance improvement.”

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March 27, 2017
Tips for Upgrading Your Property Management System

Source: Hotel News Resource

“Greater architecture and interface flexibility, the widespread adoption of industry standards for software development, and the proliferation of middleware solutions capable of bringing together otherwise incompatible technologies have made it easier than ever to integrate third-party software and add-on modules into a PMS.”

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March 22, 2017
How to Maximize Your Connection with Your Hotel’s Property Management System

Source: SiteMinder

“If the PMS system wasn’t already viewed as the primary control center for a hotel, it soon will be. Given most operations are largely integrated, no critical decisions will be enacted without first passing through the PMS. A survey by Starfleet Research indicates an overwhelming need for a PMS connection. The key findings revealed how hoteliers use PMS’ and what they expect out of them”

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Feb 23, 2017
Hospitality Revenue Management: How to Select the Right Solution

Source: Revenue Hub

“A celebrated physicist once famously remarked that prediction can be very difficult, especially when it’s about the future. That certainly applies to forecasting demand for hotel guest rooms. With the advent of nextgeneration revenue management capabilities, however, predicting the future has become a lot easier, more accurate and more profitable.”

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February 22, 2017
Next-generation Revenue Management Results in Additional Profit

Source: eHotelier

“According to The 2017 Smart Decision Guide to Hospitality Revenue Management, published this month by Starfleet Research, large and very large hotels have enjoyed a 10 per cent average increase in revenue per available room (RevPAR), potentially resulting in millions of dollars in additional profit.”

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February 13, 2017
Hospitality Revenue Management: New Edition of Popular Guide Offers Hotels and Resorts a Roadmap for Success

Source: PRWeb

“Previous editions of this popular guide have served as an invaluable resource for senior hotel executives, general managers, revenue managers, IT directors and other decision makers seeking to upgrade their revenue management capabilities. The 2017 edition is completely revised, updated and expanded to highlight emerging trends and new technology innovation, with a focus on revenue management as it applies not only to guest rooms but across all parts of the hotel or resort property.”

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February 9, 2017
How To Make Your PMS Stand Out

Source: Snapshot Marketplace

“When considering how to add value that will differentiate your PMS from the rest, consider that 74% of hoteliers expect a PMS to help them with performance reporting and business intelligence (Starfleet Research & Oracle). Further, the more visually appealing and accessible it is, the better. ”

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January 17, 2017
The 5 Biggest Hospitality Trends of 2016 – and How They’ll Keep Impacting your Business in the Year Ahead

Source: Sabre

“This year will see many hoteliers updating their systems to fully realize the promises of data-driven personalization. For example, according to Starfleet Research, 27 percent of hoteliers who didn’t update their PMS during the last three years say they plan to do so within the next year.”

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December 26, 2016
How To Make Smarter Purchasing Decisions for Your Private Medical Practice

Source: Rapidocc

“Choosing a practice management platform can be a difficult decision. It’s not only critical to have a solution that includes all the necessary functionality, but also is user-friendly. The decision is so daunting, that Starfleet Media released a 44 page buyer’s guide for 2016. The guide is lengthy, but is definitely worth a read. Not only does it include actionable insights, but also methods of evaluating the best practice management solution for you.  If you’re serious about making practice management solution switch, definitely check it out.”

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December 12, 2016
Will 2017 Be the Year to Upgrade Your Property Management System?

Source: Hotel News Resource

“Next-generation property management systems are driving efficiency in hotel operations in unprecedented and extremely valuable ways. For those hotels and resorts that haven’t yet upgraded their technology capabilities, 2017 may be the year to do so. According to Starfleet Research, today’s property management systems are automating virtually all of the different functions that take place at a hotel.”

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November 17, 2016
Starfleet Research Launches Research Study on Best Practices in Application Performance Management

Source: PRWeb

“Starfleet Research, a leading provider of best practices market research, today announced the launch of a far-reaching study on Application Performance Management. The research will culminate in the January publication of The 2017 Benchmark Report on Application Performance Management. The new report will offer a comprehensive look at how companies today are utilizing application performance monitoring tools to identify database problems, identify resource bottlenecks and pinpoint defective or inefficient code.”

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November 7, 2016
Next-Generation Technologies Set the Stage for Hotel Revenue Growth

Source: Hospitality Times

A next-generation PMS should enable hoteliers to centrally manage, track, measure, analyze and optimize the constant flow of information across all parts of the organization in real-time. Ultimately, and most importantly, it should ensure that business operations run as efficiently and as effectively as possible. As discussed in The 2016 Smart Decision Guide to Hotel Property Management Systems,, these operations are largely interconnected.”

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November 4, 2016
Restaurant POS systems are on the Menu for a Growing Number of Hoteliers

Source: eHotelier

“When it comes to their restaurant operations, hoteliers often speak of innovation in terms of putting new signature dishes on the menu. But where the biggest innovation is happening today, arguably, is less on the menu and more in the technology that is driving increased efficiency and effectiveness across all parts of the food and beverage services industry. According to Starfleet Research, a growing number of hoteliers are deploying next-generation restaurant management and POS systems.”

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October 13, 2016
Hotel PMS: Which Buying Considerations Matter Most and How to Get the Most Value

Source: 4Hoteliers

“According to Starfleet Research, there are a number of expectations of next-generation hospitality technologies that hoteliers are bound to have in common. These center on the desire to improve operational efficiencies across all parts of the organization.The most important buying consideration may be the degree to which core hotel and resort functions can be fully automated.”

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October 11, 2016
Owners Want a POS Systems to Improve Customer Experience

Source: Hospitality Technology

“Next-generation POS systems play an integral role in streamlining operations and enhancing the quality of the guest experience, both of which lead to revenue growth. This study clearly reveals a vast array of compelling reasons for restaurants to upgrade their point-of-sale technology as well as advice for maximizing the value of their POS investment after implementation.”

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October 4, 2016
Point of Sale Pushing Forward

Source: Toast

“Does your restaurant’s point of sale system need an upgrade? If you think so, you’re not alone. About a quarter of restaurants with older POS systems are planning to upgrade in the next year, according to a report released by Starfleet Research. Some other key takeaways are that 93% of restaurateurs want a point of sale that will lead to increased loyalty and positive word of mouth, and 78% see POS mobility as a factor in their decision making process. ”

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October 2, 2016
Top Performing Organizations Implement Self-Service BI. Here’s Why

Source: 9dots

“With self-service BI solution you have the tools to enable everyone in organization to make business decisions without relying on your IT department. Starfleet Research performed a study on how self-service BI has impacted those organizations who chose (wisely) to implement it.”

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September 26, 2016
Starfleet Research Announces the Release of The 2016 Smart Decision Guide to Hotel Property Management Systems

Source: Hospitality Technology

“Previous editions of this popular annual guide have proven to be an invaluable resource for hoteliers in need of the latest research findings, insights and recommendations for streamlining hotel or resort operations and driving increased occupancy, revenues and profitability. The 2016 edition is updated and expanded to highlight emerging trends and new technology innovation, with a particular focus on the role of PMS in improving the overall guest experience.”

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September 23, 2016
New Smart Decision Guide on Selecting the Right Property Management System

Source: HSMAI

“The research for this 44-page Smart Decision Guide is based on data collected from 212 qualified survey respondents across different geographies, different types of lodging properties and different levels of the organization. The content was independently produced, providing for unbiased, fact-based information.”

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September 21, 2016
POS System Brings Positive Word of Mouth

Source: SMART Card Market

“POS systems play an integral role in streamlining operations and enhancing the quality of the guest experience, both of which lead to revenue growth. In the study Starfleet Research reveals a vast array of compelling reasons for restaurants to upgrade their point-of-sale technology as well as advice for maximizing the value of their POS investment after implementation.”

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September 16, 2016
Starfleet Research: 93% of Operators Want a POS System that Will Improve Guest Satisfaction, Loyalty and Positive Word of Mouth

Source: Hospitality Technology

“According to the study, today’s restaurant operators are seeing the biggest technology shift since the 1980s, when POS terminals replaced cash registers. Mobility, flexibility and customization are hallmarks of new POS systems. Many solutions also incorporate inventory control functionality, pay-at-table processing, employee management tools, reporting capabilities and seat reservations management. Moreover, today’s POS systems accept an increasing array of payment methods, including chip credit cards and e-wallet apps.”

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September 12, 2016
Big Advances in Restaurant Management and POS Systems

Source: Restaurant management

“Next-generation restaurant management and POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability. According to the 2016 Smart Decision Guide to Restaurant Management and POS Systems, more than three-quarters (78%) of restaurant operators cite the benefits of POS mobility as the top reason to upgrade their technology capabilities.”

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September 8, 2016
Starfleet Research Releases 2016 Guide to Hotel Property Management Systems

Source: Hotelier

“In previous years, Starfleet’s guide has helped hoteliers discover the latest research, insights and recommendations for improving hotel or resort operations in order to increase occupancy, revenues and profitability. This year’s edition promises to do the same with updates and expansions which highlight emerging trends and new technological innovations.”

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August 28, 2016
New Research on Medical Practice Management Solutions

Source: Patient Care

“Deploying software that is well-equipped to handle the latest code set changes but ill-equipped to accommodate future regulatory changes may not be a wise decision. Without an upgradable system, future change requirements will invariably result in significant billing and collections challenges along with a slew of administrative headaches.”

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August 25, 2016
Starfleet Research: Hoteliers Looking to Upgrade Property Management Systems

Source: Hospitality Technology

“Next-generation property management solutions (PMS) are empowering hoteliers to drive ever-increasing levels of efficiency and effectiveness. And hoteliers are looking to upgrade their PMS systems. In fact, The 2016 Smart Decision Guide to Hotel Property Management Systems, a research report by Starfleet Research, the IT market research arm of Starfleet Media, found that more than one-quarter (27%) of hoteliers who have not upgraded their property management system within the past 3 years plan to do so in the next 12 months.”

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August 23, 2016
Tech Upgrades Pay Off for Medical Practices

Source: Diagnostic Imaging

“Matching the right practice to the right solution generally requires research, knowledge, and patience. But, done right, the effort can pay off in spades. In fact, according to new research from IT market research firm Starfleet Research, with underwriting support from AdvancedMD, Allscripts, CareCloud, GE Healthcare and RxNT, 68 percent of small practices, and 76 percent of medium-size and large practices, report that they have achieved “significant” or “dramatic” business improvement after implementing next-generation software.”

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August 22, 2016
Study: Property Management System is Key in Hotel Success

Source: eHotelier

“It’s no wonder that so many hoteliers have come to embrace next-generation hospitality technology as a strategic imperative. In fact, according to the research, more than one-quarter (27%) of hoteliers who have not upgraded their PMS within the past 3 years plan to do so in the next 12 months.”

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August 18, 2016
The Right Property Management System a Key Factor in Hotel Success, According to Latest Industry Research

Source: PRWeb

“Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, today announced the release of The 2016 Smart Decision Guide to Hotel Property Management Systems. Previous editions of this popular annual guide have proven to be an invaluable resource for hoteliers in need of the latest research findings, insights and recommendations for streamlining their hotel or resort operations and increasing occupancy, revenues and profitability.”

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July 15, 2016
Modern Restaurant Management: The Latest in POS

Source: Modern Restaurant Management

“Just as important, according to Starfleet Research, are the robust data analysis and performance reporting capabilities that many solutions now offer and which can help them better manage their operations and identify more opportunities for improvement. The research is based on data collected from 162 qualified survey respondents across different types of food and beverage services organizations.”

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July 10, 2016
New Report Details Benefits of Next-generation Medical Practice Management Solutions

Source: WhaTech

“According to Starfleet Research, the benefits of next-generation solutions range from optimizing process workflow and resource management to streamlining operations and enhancing revenue cycle management. Some solutions feature automated task management functions. Others include advanced scheduling capabilities designed to optimize the utilization of staff, rooms and equipment. Some solutions include cutting-edge information storage and retrieval technologies. Others come with data analytic tools that can be used to generate key insights into claims data, payment activity and reimbursement patterns.”

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July 7, 2016
Restaurant Technologies: “Everything You Need to Know”

Source: The Daily Meal

“What key concepts should buyers keep in mind? What considerations should influence their purchase decisions? How can not only fine-dining restaurants, but also quick service and fast casual operations, cafes, bars, and even cafeterias, maximize the value of the investment in next-generation technologies? Starfleet Research, a leader in IT market research for the hospitality sector, addresses these and other questions to unveil what is being touted as “everything you need to know” about next-generation technologies.”

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June 30, 2016
Next-generation Restaurant Management and POS Systems

Source: Restaurant Business

“It’s clear that restaurants have technology on the brain: Almost one-quarter (24 percent) of restaurant owners and operators who have not purchased a new restaurant management and POS system within the past three years plan to do so in the next 12 months, according to research from the newly released 2016 Smart Decision Guide to Restaurant Management and POS Systems.”

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June 23, 2016
The 2016 Guide to the Latest Restaurant Management Technologies is Now Out

Source: Foodservice and Hospitality

“Among the most sought-after technologies, according to the guide, were payment terminals that accept the latest forms of payment — including chip-and-pin and tap-to-pay technology — and e-wallet mobile apps. These methods of payment vastly expedite the transaction process, saving restaurant operators time while also providing a better experience for customers. The guide also highlights an increased interest in portable POS devices that can also handle inventory control, labour management, loyalty-program management and marketing.”

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June 21, 2016
Why Retailers are Upgrading Their Retail Management and POS Systems

Source: Retail TouchPoints

“Next-generation retail management and POS systems have been shown to be successful in helping retailers achieve all of these objectives, with the vast majority of survey respondents to The 2015 Smart Decision Guide to Retail Management and POS Systems citing “significant” or “dramatic” improvement.”

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June 16, 2016
New Research Points to Big Benefits in Upgrading Medical Practice Software

Source: Physicians Practice

“According to new research from IT market research firm Starfleet Research, with underwriting support from AdvancedMD, Allscripts, CareCloud, GE Healthcare and RxNT, 68 percent of small practices, and 76 percent of medium-size and large practices, report that they have achieved “significant” or “dramatic” business improvement after
implementing next-generation software.”

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June 14, 2016
The Strategic ‘How To’ Guide to Hotel Revenue Management

Source: Accom News

“Starfleet Research recently brought out a report titled The 2016 Smart Decision Guide to Hospitality Revenue Management that investigates how and why effective hotel revenue management aids widening profit margins. According to the report, “implementation of hospitality revenue management results in a nine percent average increase in RevPAR for large and very large hotels.”

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June 10, 2016
Restaurant Management and POS Systems: Definitive Guide Explains the Whys, Whats and Hows of Next-Generation Technologies

Source: PRWeb

“Starfleet Research today announced the release of The 2016 Smart Decision Guide to Restaurant Management and POS Systems. With expert insights and unbiased recommendations for deploying next-generation solutions to reduce costs, increase revenues and improve guest satisfaction, this 40-page buyers guide is required reading for any restaurant operator.”

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May 24, 2016
Premium Content: Smart Decision Guide to Medical Practice Management Solutions

Source: Medical Economics

“Regardless of size or area of specialization, every healthcare practice today needs a medical practice management (PM) solution that delivers optimal results. The technology serves as the very lifeblood of the organization, facilitating interactions and transactions between patients and information. A next-generation solution helps ensure that all facets of the practice run like a well-oiled machine — streamlining workflow, improving information access, enhancing patient healthcare quality and driving better financial outcomes.”

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May 24, 2016
Property Management Systems and Revenue Management Go Hand in Hand

Source: Hotel Management

“When properly executed, hotel revenue management can be used to deliver very substantial increases to top-line revenue growth and profitability. In fact, according to new research conducted by Starfleet Research, the implementation of hospitality revenue management results in a 9-percent average increase in revenue per available room for large and very large hotels. That percentage increase can translate into millions of dollars in additional profit on an annual basis.”

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April 30, 2016
Starfleet Research Publishes 2016 Guide to Medical Practice Management Solutions

Source: Healthcare Dive

“What emerging technology trends, payment models, regulatory mandates, patient expectations, and data integration and performance reporting requirements should medical practices keep in mind? What buying considerations and evaluation criteria should influence their technology purchase decisions? How can they maximize the value of the investment in a next-generation practice management system once it has been implemented? Written by healthcare IT experts, and produced by Starfleet Research, The 2016 Smart Decision Guide to Medical Practice Management Solutions addresses these and many other critical questions.”

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April 29, 2016
Definitive Guide to Medical Practice Management Solutions Released; Starfleet Research Expands Into Healthcare IT

Source: PRWeb

“Starfleet Research today announced the release of The 2016 Smart Decision Guide to Medical Practice Management Solutions. Featuring research, insights and recommendations for selecting and maximizing the value of a next-generation technology solution, this comprehensive and unbiased eBook is required reading for anyone seeking to improve efficiency and effectiveness in their medical practice.”

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April 21, 2016
How to Solve the Top 5 Challenges with Self-Service BI

Source: Izenda

“What do 74 percent of the top performing companies surveyed by Starfleet Research find challenging? Tracking relevant performance metrics and figuring out how to measure them so they can maximize their investment.”

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April 18, 2016
Self-Service Analytics Puts Business Users in the Driver’s Seat

Source: Manthan

“In today’s competitive world, decision-makers cannot hold-off their decisions due to lag in analytical insights…. According to The 2016 Benchmark Report on Self-Service Business Intelligence, published this month by Starfleet Research, 92% of companies cite time reduction (e.g., the time needed to access information, the time needed to analyze data, the time needed to make decisions, etc.) as a top reason to deploy self-service BI.”

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April 11, 2016
New Research Reveals the Biggest Benefits of Self-Service Business Intelligence

Source: Smart Data Collective

“Today, the name of the game in business intelligence is easy access. Business users want easy access to information and insights. They want up-to-the-moment dashboards and continuous on-demand reports delivered to their desktops or printers in lightning-quick speed. They also want to be in control. They want to sit in the driver’s seat. And they want to go as fast as possible.”

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April 8, 2016
Webinar: Upgrading the Hotel Guest Experience with Next-Generation Technologies

Source: Hotel News Resource

When: Wednesday, April 20, 2016, 2:00 PM EST “This upcoming webinar will discuss the critical role that guest-centric strategies and advanced technologies play in upgrading the hotel guest experience.”

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April 4, 2016
More Companies Seek to Implement a Single Technology to Support Multichannel Campaign Management

Source: CustomerThink

“According to The 2016 Benchmark Report on Omnichannel Marketing, released last month by Starfleet Research, more than half (54%) of companies continue to rely on channel-specific technologies to manage campaigns that straddle two or more channels, no matter that top-performing companies are more than twice as likely as others (76% compared to 34%) to leverage a single technology to support their multi-channel campaign management activities.”

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March 29, 2016
New Report From Starfleet Research Reveals Best Practices in Self-Service Business Intelligence

Source: PRWeb

“Starfleet Research today announced the release of The 2016 Benchmark Report on Self-Service Business Intelligence. Written by leading industry analysts, and based on the experiences of 276 companies, the new report offers a comprehensive look at how companies today are utilizing self-service business intelligence and data visualization tools to generate actionable insights, improve business productivity and, ultimately, drive revenue growth and profitability.”

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March 28, 2016
Next Generation Technologies Key to Upgrading the Guest Experience

Source: Hotel News Resource

“Starfleet Research, the IT market research arm of Starfleet Media, today announced the availability of the new eBook: Upgrading the Hotel Guest Experience with Next-Generation Technologies.”

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March 25, 2016
Choose the RMS that Meets Your Big Data Needs

Source: Duetto

“It can be hard to choose the right technology solutions that enable next-generation revenue management,” says Jeff Zabin, research director of Starfleet Research. “There are a number of emerging trends and processes that are fueling the growth of revenue management… The result is that now hotels have the opportunity to enable not only better inventory management and increase room occupancy, but also higher revenues and profitably across all parts of the property. Big Data and data processing power are the key enablers of this evolution.”

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March 6, 2016
Webinar: How to Select a Hotel Revenue Management System

Source: Hospitality Net

When: Thursday, March 10, 2016, 9 PST/Noon EST. “It’s no wonder that hotels and resorts are coming to embrace the technology solutions that enable next-generation revenue management with unprecedented zeal. Yet, implementation of the right solution is only half the battle, and getting from here to there can be a daunting task for even the largest, most sophisticated hoteliers.”

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February 24, 2016
Researching Next-generation PMS? Look No Further

Source: 4hoteliers

“Beyond improving operational performance, a next-generation PMS should play an instrumental role in enhancing the quality of the guest experience. In fact, there may be no better measure of technology performance than the degree to which the new system helps raise the level of overall guest satisfaction.”

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January 27, 2016
Predicting the Future: For Hotel Revenue Managers, It’s All in the Data

Source: Hospitality Net

“Just as a soup is only as good as the ingredients that go into it, a revenue forecast is only as good as the information that goes into it. And like a soup, which may require only a few select ingredients to achieve the desired taste, accuracy in forecasting is not necessarily a case of ‘the more the merrier’ when it comes to volume of data or number of data sources.Revenue managers may be excited about the ever-growing number of data sources available to them. But they should exercise caution in incorporating every last bit of data into their models.”

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January 25, 2016
Next-Generation Restaurant POS Systems: 4 Key Areas of Functionality

Source: Restaurant News Resource

“From PCI to EMV and from cloud POS reporting to integrated CRM capabilities, prospective buyers of next-generation restaurant POS systems should understand the important terminology and key concepts before embarking on the journey to upgrade their existing technologies – or, as the case may be, before making a first-time investment.”

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January 21, 2016
Hospitality Revenue Management: Three Key Considerations

Source: Hotel News Resource

“The tools and services that enable hospitality revenue management are evolving rapidly in response to a number of factors. These include the proliferation of online travel agencies (OTAs) with differing pricing and commission structures, shrinking booking windows, the emergence of more advanced pricing strategies, and ever-more intense hotel competition.”

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January 14, 2016
Variety of Reasons Motivate Hotels to Upgrade PMS Technology

Source: Hotel Management Magazine

“The book is based on research conducted by Starfleet Media and focuses on how hotels are looking to new PMS technology to optimize efficiency, maximize revenue and profitability, and drive competitive advantage. “Hotels, resorts and other lodging properties that want to compete effectively in today’s business environment must automate their daily operations across multiple departments and functions,” said Jeff Zabin, Starfleet Media CEO. “They also need visibility into all aspects of operational performance and guest experiences.’”

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December 30, 2015
Time to Upgrade Your Revenue Management Capabilities? New Smart Decision Guide Offers a Roadmap for Success

Source: Hospitality Net

“Starfleet Research, the IT market research arm of Starfleet Media, today announced the release of The 2016 Smart Decision Guide to Hospitality Revenue Management. The guide is completely revised and updated from the 2015 edition, which was accessed not only by revenue management executives at hundreds of leading hotels, resorts and other lodging properties around the world but also by other hospitality executives planning to upgrade their revenue management capabilities.”

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December 10, 2015
Researching Hotel Property Management Systems? Consider These Recommendations

Source: Hospitality Net

By Jeff Zabin, research director at Starfleet Research. “Until relatively recently, there was no single software application for automating all of the different operations that take place at a hotel, resort or other lodging property in a unified and integrated fashion. Instead, hoteliers were forced to rely on a combination of Excel spreadsheets and standalone department-specific software programs – oftentimes in conjunction with age-old manual processes – to run their businesses. Fast forward to today and there is no shortage of next-generation PMS solution providers promising to empower hoteliers with the ability to drive ever-increasing levels of efficiency and effectiveness.”

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November 3, 2015
2 Ebooks Explain Changing Restaurant Tech

Source: Premier News Safety

Today is a time of rapid change in the world of hospitality and restaurant technology. Point-of-sale systems in particular have been undergoing their most dramatic change since the shift from old-school cash registers to computers decades ago. All this change can make deciding which technologies to invest in confusing for restaurant operators. Two free eBooks from Starfleet Media help demystify restaurant tech and show operators a path to success.”

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October 15, 2015
Industry Expert to Deliver Timely Webinar on Next-Generation PMS Technology

Source: World News Network

“Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that it is partnering with hospitality benchmarking expert Jeff Zabin to deliver a webinar on selecting a next-generation property management system (PMS). The groundbreaking session will address how hotels, resorts and casinos can boost efficiency, enhance service and create loyalty with guest-facing next-generation technology.”

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October 14, 2015
Revenue Management Success Means Answering The Right Pricing Questions

Source: AccomNews

“The top challenges include selecting the right technology solution, hiring the right talent and engaging the right revenue management consulting services, for those looking to outsource or leverage third-party expertise to enhance in-house capabilities, according to the results of a survey compiled by Starfleet Media in The 2015 Smart Decision Guide to Hospitality Revenue Management.”

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October 7, 2015
The Scoop on Next-Generation Hotel Property Management Systems

Source: Hospitality Net

By Jeff Zabin, research director at Starfleet Research. “Early generations of Hotel Property Management Systems focused on core functions like guest registration, room inventory maintenance, financial accounting and housekeeping assignment. The scope of activity has since expanded to encompass virtually all aspects of hotel operations. The platform capabilities have also become increasingly sophisticated and flexible. Some next-generation systems are equipped to meet the end-to-end needs of modern-day lodging properties in ways that would have been difficult to imagine only a decade ago.”

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October 5, 2015
Success in Hospitality Revenue Management

Source: Hotel News Resource

“There is no shortage of challenges when it comes to next-generation Hospitality Revenue Management. According to hoteliers who participated in the survey for The 2015 Smart Decision Guide to Hospitality Revenue Management, the top challenges include selecting the right technology solution, hiring the right talent (e.g., revenue managers with the requisite skills and experience to do the job) and engaging the right revenue management consulting services, for those companies that wish to outsource the function or leverage third-party expertise to enhance their in-house capabilities. “

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September 9, 2015
New Guide to Retail Management and POS Systems Points the Way to Next-Generation Retail Performance

Source: Fierce Retail

“Starfleet Media has announced the release of The 2015 Smart Decision Guide to Retail Management and POS Systems. Featuring analyst insights and expert recommendations for selecting and deploying a next-generation solution, this comprehensive and unbiased buyers’ guide is required reading for any merchant who seeks to catapult their retail operations, regardless of size or category, to the next level of efficiency, effectiveness and profitability.”

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