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Infor Highlights Starfleet Research Findings in Commissioned Study

Posted July 28th, 2018

Infor today highlighted key findings from a new commissioned study from Starfleet Research: “A recent white paper from Infor and Starfleet research, Built for the Cloud: A Blueprint for Hotel Technology Success, outlines what hoteliers should look for in evaluating a new PMS. It explains that a true, cloud-based system provides the simplest and least risky technology investment for hoteliers – both large and small – needing to bring themselves into a 21st century infrastructure. It also explains what that true cloud system looks like.”

starfleet research, starfleet media

“First of all, a solution built specifically for the cloud tends to be more cost-effective and requires less up-front investment. Once installed, it is hosted on shared application servers in a public cloud environment. It has the advantage of being more agile, flexible and open to multi-tenancy and helps yield the business results we’re looking for:

  • Improving operational efficiency and staff productivity
  • Optimizing mobile access for both guests and staff
  • Consolidating guest accounts, managing rates and availability across distribution channels
  • Integratung with other key systems, such as central reservations and revenue management

However, how do you avoid “cloudwashing”? Put simply, a cloud washed system is one where cloud capabilities are an afterthought or adaptation, built on a system that was originally developed to be deployed on-premise and may not deliver the benefits of the cloud, at all.

In contrast, a web native system poises hoteliers for the future, not just in terms of functionality, but also in ease, speed and frequency of functionality upgrades. It levels the playing field – in terms of advanced capabilities – for even the smallest properties. It also provides less risk of performance issues, automatic upgraded documentation and no in-person trainings.”