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Starfleet Research to Serve Up Fresh Guides on Restaurant Technology

Posted October 20th, 2018

More and more restaurant owners and operators are implementing enhancements to their existing technology platform capabilities, which have been evolving at an accelerated pace, and also deploying entirely new systems. According to the research conducted for The 2019 Smart Decision Guide to Restaurant Management and POS Systems, which publishes next month, nearly one-quarter (24 percent) of restaurant operators who have not upgraded their core restaurant management and POS system within the past 3 years plan to do so in the next 12 months. For them, the latest edition of this Smart Decision Guide offers a roadmap to success. It includes insights for evaluating different solutions and practical guidance for making the right selection. It also includes pointers for maximizing the value of the investment over time and driving continuous performance improvement. With the continued growth of our restaurant IT practice area, including the official launch of Restaurant Technology News, Starfleet Research is pleased to announce a new related SDG title:  The 2019 Smart Decision Guide to Restaurant Guest Experience Management, which will be on the menu in March 2019.

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Healthcare IT a Big Focus of Upcoming Smart Decision Guides

Posted September 28th, 2018

Every healthcare practice needs a medical practice management (PM) solution that delivers optimal results. The technology serves as the very lifeblood of the organization, facilitating interactions and transactions between patients and information. A next-generation solution helps ensure that all facets of the practice run like a well-oiled machine — streamlining workflow, improving information access, enhancing patient healthcare quality and driving better financial outcomes. Without the right solution, it becomes virtually impossible to run a modern-day practice in an efficient and effective manner, let alone maximize revenue and profitability in what may be a highly competitive environment that, increasingly, is also beset by regulatory controls. Every healthcare practice today also needs to address the challenge of dealing with and managing dramatic changes to healthcare revenue cycle management during the transition from the fee for service model to a hybrid model with non-FFS arrangements.  The evolving revenue cycle challenge includes fee for service components, but requires new management tools and strategies to assure that the healthcare organization qualifies for other payments and incentives as well as manages its obligations under a variety of non-FFS payment mechanisms. Given the critical importance of these technology purchased and the need for expert guidance through the research and evaluation process, Starfleet Research is pleased to announce that new Smart Decision Guides focused on Medical Practice Management and Revenue Cycle Management will publish in Q1.

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The Fifth Annual Edition of the SDG to Hospitality Revenue Management: Take the Survey

Posted September 10th, 2018

Most hotel operators view the need to progressively improve their revenue management capabilities as a strategic imperative worthy of  garnering ever-increasing amounts of attention and resources, given the opportunity to improve financial performance in highly predictable ways. For most hotel operators, the investment in upgrading their revenue management capabilities has paid off in spades. In fact, according to research conducted for The 2018 Smart Decision Guide to Hospitality Revenue Management, large and very large hotels have enjoyed, on average, a 10 percent increase in RevPAR, often resulting in millions of dollars in additional profit. Midsize and limited service hotels have faired only slightly less favorably, with a 7 percent average increase in RevPAR. Of course, not all revenue management initiatives are the same. Different approaches, technologies and resources produce dramatically different results. The fifth annual edition for this Smart Decision Guide, publishing in January, will offer hotel operators a framework for upgrading their revenue management capabilities and insights for selecting the right solution in the context of their hotel or resort’s specific needs. It will also offer practical advice for putting the right resources, processes and metrics in place to maximize success and drive continuous performance improvement. Take the survey here. Continue reading

Starfleet Research Unveils a Fresh Look for Core Content Assets

Posted January 4th, 2018

We’re pleased to start the New Year with a fresh look for our core content assets, including our ever-popular Smart Decisions Guides. Feedback on the new design treatment for our Smart Decision Guides, in particular, has been overwhelmingly positive. It will be utilized starting next month with the release of The 2018 Smart Decision Guide to Hospitality Revenue Management. We’ve also raised the bar on our co-branded eBooks, including several new hospitality-related titles publishing this month, with cutting-edge graphic design work that makes our high-value content all the more compelling and engaging.

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Take the Survey: Hospitality Revenue Management

Posted December 2nd, 2017

The 2018 Smart Decision Guide to Hospitality Revenue Management, revised, expanded and updated from this year’s edition, and again underwritten by the leading revenue management solution providers (Duetto, IDeaS, Infor, Rainmaker and RateGain), publishes at the end of next month. The new research and analysis will focus on how top-performing hotels and resorts are utilizing revenue management strategies and next-generation technology solutions to drive continuous improvement in occupancy, ADR and RevPAR. The tools that enable revenue management have evolved rapidly in recent years. Today, a state-of-the-art solution is capable of generating tens of thousands of optimal pricing and overbooking recommendations each day based on real-time analysis of all relevant data. The best of these solutions make it possible to fully automate the decision-making process, adding revenue and profits from not only guest rooms but from all parts of the hotel property to the balance sheet.  Click here to take the survey that serves as the basis for the new research.

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Healthcare Revenue Cycle the Focus of New Starfleet Research

Posted May 27th, 2017

Healthcare poses a confusing and challenging revenue cycle that dramatically differs from any other industry. From the minute the patient contacts a healthcare organization until after the payment is received, healthcare organizations must meet a dizzying array of requirements to properly qualify the patient’s insurance coverage, meet the service and documentation requirements, and build a claim that properly and accurately qualifies the service, patient situation, complicating factors, and condition.

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Restaurant Operators Order Up Next-Generation Technologies

Posted May 6th, 2017

Restaurant operations tend to have a lot of moving parts. To compete effectively in today’s competitive market environment, all of the parts need to work together like a well-oiled machine – that is, a data-driven, next-generation machine. To be sure, all aspects of operations are becoming increasingly technology-enabled. Practically every top-performing restaurant, whether a full service restaurant or a quick service or fast casual restaurant, now incorporates specialized software applications to improve day-to-day operations and drive continuous performance improvement. These applications help with everything from budgeting, forecasting, financial consolidation and performance reporting and analysis to integrated, end-to-end solutions for point of sale (POS), menu and inventory management, invoice handling and workforce optimization.

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New Research Titles in the Hospitality Sector

Posted January 6th, 2017

We’re pleased to announce the expansion of our series of Smart Decision Guides for decision makers in the hospitality sector with the upcoming release of a new title, on best practices in hotel guest experience management. Our existing library of Smart Decision Guides for the hospitality sector focuses on such topics as hotel property management systems, hospitality revenue management and restaurant management and POS systems. These popular titles are revised and updated on an annual basis. The 2017 Smart Decision Guide to Hotel Guest Experience Management will publish next month, with underwriting support from the following industry leaders: Agilysys, ALICE, Amadeus, Infor and Sabre Hospitality.

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Why Insurance Agencies are Upgrading their Technology Capabilities

Posted October 7th, 2016

The ability to provide a better customer service and increase employee productivity are two good reasons to upgrade to a next-generation Insurance Agency Management System. Another good reason relates to data accuracy. These systems make the paperwork on the back-end not only easier to process, but also less prone to errors.

Whether agents are entering information such as a vehicle description or a client birth date or outputting premium quotes, income statements, or a claims report, processing tends to be quick and accurate. Many systems can retrieve and pre-load ACORD forms and remarket carrier features and benefits without the need to manually rekey information.

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Revenue Cycle Management for Healthcare Providers

Posted September 9th, 2016

Revenue Cycle Management refers to the extensive and complicated process to yield a payment for a service provided by a healthcare provider. Healthcare poses a confusing and challenging revenue cycle that dramatically differs from any other industry. From the minute the patient contacts a healthcare organization until after the payment is received, healthcare organizations have to meet a dizzying array of requirements to properly qualify the patient’s insurance coverage, meet the service and documentation requirements, and build a claim that properly and accurately qualifies the service, patient situation, complicating factors, and condition.
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