Benchmark Research Across Industries
What top performers do differently
We benchmark how hotels, restaurants, retailers and healthcare organizations use technology, looking for the choices and practices associated with better results. Explore the findings and see what we’re studying next in your industry.
Hotels
How hotels choose systems, connect daily operations and use guest and commercial data to make better decisions.
Property management and operations
How reservations, front-desk work, housekeeping and reporting fit together.
Revenue and distribution
How teams forecast demand, set prices and evaluate channel costs.
Guest experience and direct booking
How hotels use guest profiles, communications and digital services across a stay.
Restaurants
How restaurant operators evaluate technology in the context of service, staffing and margins.
Point of sale, ordering and payments
How orders and payments move between guests, staff and the kitchen.
Labor and food costs
How operators forecast demand, schedule teams and manage purchasing, inventory and waste.
Guest relationships
How loyalty programs, guest data and service tools support repeat visits.
Retail
How retailers choose technology that helps shoppers complete purchases and keeps store operations running.
Checkout and payments
How retailers assess self-checkout, mobile payments and point-of-sale integration.
Loyalty and customer experience
How stores connect rewards, customer information and personalized offers.
Store operations and security
How teams manage inventory, fulfillment, staffing and connected-device risk.
Healthcare
How healthcare organizations and medical practices evaluate the systems behind administrative work and financial operations.
Medical practice management
How practices coordinate scheduling, patient access and front-office work.
Revenue cycle
How teams handle eligibility checks, claims, denials and follow-up.
Connected-device security
How organizations identify devices, manage access and reduce operational risk.
Enterprise & Cross-Industry Research
Beyond our four core industries
We also take on selected studies outside our core industries.
For IoT Security: Best Practices of Top-Performing Organizations in the Public Sector, we drew on research with more than 300 public-sector IoT security decision-makers to examine how organizations protect connected devices.
From the Archives
More than a decade of research for industry practitioners
These are the first Smart Decision Guides we published in hotels, restaurants, retail and healthcare. Produced with support from leading organizations, these guides laid the groundwork for our research in each industry. Since then, we’ve helped tens of thousands of decision-makers make smarter technology choices and continually improve how their organizations operate.
