Staff efficiency

of surveyed hoteliers who adopted integrated, cloud-based platforms reported measurable improvements in staff efficiency.

How Top-Performing Hotels Harness the Power of Technology to Turbocharge Operations

Centralized guest data

of surveyed hotels managed guest data centrally. Another 42% relied on disconnected systems and 16% used manual methods.

How Top-Performing Hotels Turn Big Data Into Big Wins

Predictive staffing

of surveyed hotels used predictive or AI-driven tools for labor planning. Meanwhile, 44% still based staffing plans on historical data.

How Top-Performing Hotels Harness the Power of Technology to Turbocharge Operations

Predictive insights

of surveyed restaurant operators rated predictive insights using external factors as very or extremely valuable. Examples include weather, local events and neighborhood traffic.

The Restaurant Optimization Playbook

Revenue lost to system failures

of surveyed restaurant operators reported losing revenue when critical systems failed.

At the Edge: Powering Peak Restaurant Performance

Forecasting confidence

of surveyed restaurant operators were very confident in their ability to forecast sales, labor needs or guest traffic on a daily or weekly basis.

The Restaurant Optimization Playbook

Checkout speed

of surveyed convenience retailers that added self-checkout reported shorter wait times during peak hours after rollout.

Loyalty and repeat visits

of surveyed convenience retailers that let shoppers redeem rewards at self-checkout reported more repeat visits from loyalty members after rollout.

Mobile payments

of surveyed convenience retailers that tracked payment times by method reported that mobile wallet transactions took less time to complete than chip card transactions.

Appointment attendance

of surveyed medical practices that offered automated reminders with a link to reschedule reported fewer missed appointments after introducing the feature.

Insurance eligibility

of surveyed medical practices that automated insurance eligibility checks before appointments reported that front desk staff spent less time resolving coverage questions at check-in.

Claims processing

of surveyed medical practices that used automated checks to flag errors before submitting claims reported fewer claims rejected on the first submission.